ENTERPRISE OPERATIONS REFINEMENT (EOR) ©

EOR  is a process of identifying an organisations purpose and ability to meet consumers requirements by the analysis of the organisations activities and performance. EOR is made up of three main sections:

ENTERPRISE – An Organisation designed to provide goods and/or services to consumers by carrying out commercially viable and profitable work.

OPERATIONS – Recurring activities involved in the running of a business for producing value for the stakeholders

REFINEMENT – Developed state of perfection; having flawless or impeccable quality

The EOR process questions the organisations structure, culture and performance by asking:

• Do we have the structure and set up to meet our consumers needs?

• Do we have the structure, resources and attitudes to meet those requirements?

• Are our activities carried out in such a way that delivers products and/or services and adds value?

ENTERPRISE OPERATIONS REFINEMENT.pdf